Blog

General update. March 2023.

Posted by Adam Noakes on

General update. March 2023.

Customers cards returned. The returning of raw cards is now 95% complete. Any cards we still have here is because of the following:- Not able to contact.- No confirmation of return address.- Requested to hold cards whilst away/similar.If you are waiting on raw cards being returned, please email immediately. (thecardvip@gmail.com) Settled claims. The following totals have been claimed (customers) and paid out (by banks etc) to date: Website chargebacks of $43,000 AUD to date. PayPal of approx $30,000 AUD to date. PayID of approx $15,000 AUD to date. NAB (the bank linked to the main PayID) no longer communicates with me...

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Chargebacks, postage and finance.

Posted by Adam Noakes on

Chargebacks, postage and finance.

CHARGEBACKS. (Website orders) As of now, all currently pending chargebacks have been pushed through via Shopify. These have been fully accepted as valid and should all be resolved in the customer favour. POSTAGE. 📦 If you are waiting on cards returning, there is only one way to guarantee these are sent within 1-2 business days and that is payment for return postage. Please email if you wish to do this. DO NOT pay for postage until you receive payment destination details. NEXT. To confirm, I no longer receive any comms from the banks regarding claims. All banks are currently chasing...

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Expediting postage.

Posted by Adam Noakes on

Expediting postage.

EXPEDITING YOUR POSTAGE. Although the post is going out in droves, there is still 100+ packages to be sent. Currently, due to the financial situation here - the only way to expedite postage is to pay the postage cost. This isn't something I've pushed but many people have asked and done this. Postage starts (typically fine for most) at $13 for express. Bigger amounts of cards are around $20-$25 express. Please message or email if you wish to do this so your cards are sent next business day/two days. Don't pay without messaging for payment details first. Thanks,Adam

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Current status.

Posted by Adam Noakes on

Current status.

05/10/2022PHOTOS AND POSTAGE.The process of sorting returns and sending photos with timestamps is taken far longer than anticipated, and desired. This process is still going on although is 90% complete.Cards have been going out in droves and have already been received. As communicated via email, this is a slow process due to the financial element of sending this amount of packages.Some people have chosen to pay for postage returns, which is an option I haven't pushed given the circumstances - but this will expedite returns if desired.FINANCIALS.To date; a total of just over $30,000 has been settled via claims to...

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TIMESTAMPED PHOTO.

Posted by Adam Noakes on

TIMESTAMPED PHOTO.

Starting today and spanning the weekend, customers will receive a timestamped photo of their cards ahead of the shipping out that starts as of Monday 26/09/2022. (via email where possible) If you do not receive this communication by Monday 26th, please email with the subject 'Timestamped photo' so I can look into it straight away. Thanks,Adam

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